Shipping Policy
Shipping & Delivery Policy
Last Updated: July 30, 2026
At Arcade Machines India, we are committed to delivering high-quality arcade and amusement equipment safely and efficiently. This Shipping & Delivery Policy outlines the terms governing the shipment, delivery, and installation of our products.
1. Order Processing
Orders are processed after confirmation of the purchase order and receipt of the agreed advance payment.
Production timelines vary depending on the product type, customization requirements, and order quantity.
Estimated manufacturing and dispatch dates will be communicated at the time of order confirmation.
2. Delivery Timeline
Delivery times are estimates and may vary based on:
Product availability
Manufacturing schedule
Customization requirements
Delivery location
Transport availability
Weather conditions
Government regulations or other unforeseen circumstances
Arcade Machines India is not liable for delays caused by events beyond our reasonable control.
3. Shipping Coverage
We deliver products across India and also support international shipments to selected countries.
International customers are responsible for complying with local import regulations, customs requirements, duties, taxes, and any additional charges imposed by the destination country.
4. Shipping Charges
Shipping, packing, insurance, installation, unloading, and handling charges may be billed separately unless specifically included in the quotation or invoice.
Shipping costs depend on factors such as:
Delivery destination
Product dimensions and weight
Quantity ordered
Transportation method
Special handling requirements
5. Delivery Inspection
Customers are requested to inspect all packages immediately upon delivery.
If any package appears damaged, tampered with, or incomplete:
Note the issue on the delivery receipt before signing.
Take clear photographs of the packaging and products.
Notify Arcade Machines India within 48 hours of delivery.
Claims submitted after this period may not be eligible for consideration.
6. Installation
For products requiring professional installation, our technical team or authorized installation partners may provide installation services where applicable.
Customers must ensure:
The installation site is fully prepared.
Adequate electrical supply and required utilities are available.
Site access is clear and safe.
Necessary local permissions have been obtained.
Delays caused by site readiness may result in additional charges.
7. Risk and Ownership
Risk of loss or damage transfers to the customer upon delivery of the products to the agreed delivery location or when handed over to the designated carrier, unless otherwise agreed in writing.
Ownership of the goods remains with Arcade Machines India until full payment has been received.
8. International Shipments
For international orders:
Delivery timelines vary depending on destination and customs clearance.
Customers are responsible for customs duties, taxes, import permits, and regulatory compliance in their country.
Arcade Machines India is not responsible for delays resulting from customs inspections or import restrictions.
9. Failed Delivery
If delivery cannot be completed due to incorrect address information, customer unavailability, refusal to accept delivery, or an unprepared installation site, additional transportation, storage, or re-delivery charges may apply.
10. Force Majeure
Arcade Machines India shall not be responsible for delays or delivery failures caused by circumstances beyond our reasonable control, including natural disasters, strikes, transportation disruptions, pandemics, government actions, supplier shortages, or other force majeure events.
11. Contact Us
For shipping updates, delivery assistance, or installation support, please contact Arcade Machines India using the contact details provided on our website.
We appreciate your trust in Arcade Machines India and are committed to delivering every order with care, professionalism, and timely support.